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Dean Lloyd Enterprises, Inc., Bird Control Products
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Cancellation Policy

Cancellation Policy

If you wish to cancel your order, please notify us within 24 hours from the time you placed your order. It is best to email us at customerservice@birdstoppers.com and contact us directly at 1-866-411-6287 ext. 2. Please include your order number in the subject line of the email.

We will confirm your cancellation via e-mail for your records.  If the order has already been charged, we will email you a Credit Memo receipt. Normally, orders are shipped within 2-3 business days and we can cancel most orders before they leave the warehouse. However, we cannot accept cancellations on orders that have already been shipped!
Customer Return Policy

Customer Return Policy

If you are not completely satisfied with the performance of an electronic unit, you may return the product within 30 days of the purchase date to arrange a return for refund, credit or an alternative solution. We only accept returns on non-electronic items that have not been opened or used. There is a 10% restocking fee on all returns regardless if used or new. 

Please follow the steps below to return an item. Failure to do so may result in a delay of your credit or the product being returned to you.

  1. You must request a Returned Goods Authorization number before BirdStoppers will accept any returns. Products returned without an RGA# may be sent back to the customer at their expense. You may obtain an RGA# by emailing us at customerservice@birdstoppers.com. Please include your Order number in the subject line or body of the message and state your reason for the return.
  2. BirdStoppers will email you the RGA# and written instructions for where to return your product.
  3. Product must be returned in clean, saleable condition at purchaser's expense. Pack the unit securely, preferrably in the original carton and packing materials.
  4. Please write the RGA# on the outside of the box in bold marker. If you kept the original Packing Slip, please write the RGA # on it and state your reason for the return. Include the Packing Slip inside the box.
  5. We recommend sending returns back by UPS or FedEx Ground and requesting insurance for at least the amount of the purchase price. We also advise selecting the option for signature required for delivery.
  6. After you have mailed the package please e-mail us the tracking number. After inspection approval of your return, BirdStoppers will issue a credit for the purchase price and sales tax less any discounts given and a 10% restocking fee. Please note that original shipping and handling costs are not refundable. Return shipments are the customer's expense.  
Damaged Goods

Damaged Goods

If you receive damaged product, please do not call us. Why would we want damaged product back? All kidding aside, we realize at this moment you are probably a little perturbed, so hopefully we just added a smile on your face. If not, lighten up! We'll take care of it.

Just email us at customerservice@birdstoppers.com or call us at 1-866-411-6287 ext. 2 with your order number and we will make arrangements to have the damaged goods picked up at our expense. More importantly, we will ship you a new order (hopefully undamaged) right away. Please accept our apologies now for your inconvenience.

If we shipped you the incorrect product, please let us know immediatley so we can fire someone in the warehouse! Same principles apply as above. Email or call us and we will take care of it.
Manufacturer's Warranty

Manufacturer's Warranty

Original Manufacturer’s Warranty
Electronic bird repeller products carry a 6-month original manufacturer’s guarantee to be free from defects in manufacturing. If your electronic bird repeller fails to operate during normal use within this covered period, BirdStoppers will repair or replace the unit at its discretion. Non-electronic products are not warrantied.

Extended Warranty Protection for Electronic Items (30 months total)
For long-term protection, BirdStoppers offers an Extended Warranty. This will cover the cost of any needed repairs to, or replacement of, your unit for two years beyond the original 6-months, under normal usage, for a total covered period of thirty months from the original purchase date. ‘Normal Usage’ means when correctly installed, maintained and protected from deliberate or accidental catastrophic damage.

Extended Warranty - Cost
The cost of the Extended Warranty is $50 per unit, payable at the time of purchase. BirdStoppers will keep your product information on file, including details of the unit you have purchased. If multiple units are ordered at one time, an Extended Warranty must be purchased for each unit in order to receive service in the future. Purchase an Extended Warranty now.

Obtaining Service under Your Extended Warranty
Should your unit require servicing, you must first contact BirdStoppers to authorize and RGA# and arrange for return of the unit. You may call toll-free 1-866-411-6287, or from outside the US and Canada, 630-897-2190.

When you receive authorization for repairs, you may ship it (shipping/postage pre-paid and insured) with proof of product purchase (copy of original invoice, including purchase of Extended Warranty). Please reference your Returned Goods Authorization number on the outside of the package, and include a short written description of the problem or malfunction. Please be sure to include your name, full return address, e-mail and phone number in case we need to contact you.

BirdStoppers will repair or replace your unit, at its discretion, at no additional charge to you, and return to you with shipping paid and insured on the return shipment, for customers within the United States and Canada.

Customers in all other countries must pay for shipping both ways in order to receive service under the terms of this Warranty.

Special Exclusions
This Extended Warranty covers your unit under normal operation in all normal circumstances. It does not cover malicious or catastrophic damage due to conditions beyond our control, such as damage due to improper installation; failure to follow manufacturer’s recommendations for proper power supply & installation; improper electrical supply or power surge; dropped product; theft, abuse, misuse, vandalism, fire, or natural disaster such as hurricane or flood. If your warranted product is found to have failed due to any of these excluded conditions, we will notify you of the cost to repair or replace the unit. 
This Extended Warranty applies to all qualified returns within the United States and Canada, and certain other countries by prior agreement. You may have other rights under state law beyond those terms listed here

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A Division of Dean Lloyd Enterprises, Inc.
P.O. Box 1141
Montgomery, IL 60538
Toll Free: 1-866-411-6287 ext. 2
Email: deanlloyd02@fusemail.net
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